We hope everyone is doing well!
The fourth batch has finally shipped yesterday night!
If you order is in this batch you should have already received an automatic email with your tracking number, if not you should receive it shortly as it's sent when the shipping courier update it as it depends on your country.
We sincerely apologize for the extra time it took and thankful for all the great support and messages we have received, we are excited to see what you guys will be creating with your Quark and can't wait to share it with everyone!
If a change of address is needed, you can directly contact the courier to redirect the package.
We are so excited and glad that we have received such amazing feedback from the people who have already received their orders. This product is the culmination of many years of hard work, and we are so happy to see that you guys are finally enjoying it.
HAVE FUN/ CREATE/ SHARE/
Don’t forget to send us your videos or tag us on Facebook and Instagram using @noirmatter so that we can repost it and share it with everyone!
Make sure you calibrate your Quark when you receive it to get it properly set up. We have made a few instructional videos, so be sure to watch them all to understand how your Quark works, how to calibrate it, and how to take care of it.
QUICK START : BASICS
QUICK START : TIME LAPSE
QUICK START : POLE
QUICK START : MAINTENANCE
QUICK START : CALIBRATION
QUICK START : KITE LINE MOUNT
The Quark has a IP66 rating which will protect it from water jets so it can get wet due to water splash but it is not made for underwater filming and won't handle being submerged so make sure not to submerged it. Moreover, crashing your kite will apply extreme pressure and will damage it too, so for your safety and to keep it in working condition, do not use it if you do not feel comfortable kite-surfing with it, if the wind is light and stay within your limits.
Also make sure to Calibrate you Quark when you receive it to get it properly setup or after each 2 weeks if the temperature has changed
You can find all of these videos on our YouTube Channel . They are also in the Help Section of our website with manuals and guide.
We will release more videos with tips and tricks over the next few days, so be sure to subscribe here if you haven’t already done so:
If you have any questions or technical issues, please contact us directly via email at firstname.lastname@example.org.
Again, we thank you so much for your patience and trust. We are doing everything possible to deliver the rest of the orders as quickly as possible!
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